If the employee is ‘uncoachable’, i.e. unwilling to question themselves, it may be helpful to support their manager in dealing with the ‘prima donna’.

This may include exploring the supervisor's values, beliefs and prejudices (coaching) and providing suggestions for training, communication techniques and conflict management (empowerment) with unreasonable individuals.

The aim is to make the situation less stressful for the manager. Experience shows that the ‘few’ difficult employees often take up more energy and time than all the others combined.