In our experience, conflicts are negotiations that have not led to an acceptable outcome for the parties involved, resulting in personal attacks in which the resolution seems to be to cause harm to the other person.

To avoid this, it is therefore advisable to develop interpersonal skills in negotiation, communication and collaborative problem solving.

However, if you find yourself in an advanced stage of conflict, it is possible to resolve it or, better still, have it resolved by the parties involved using appropriate techniques.

Every person in a team where conflicts arise can use these techniques to recognise what to do and what NOT to do (e.g. taking sides with one of the parties involved, issuing ultimatums, etc.). If the whole team has a strong culture of collaborative conflict resolution, it will be more difficult for individuals to cause conflicts.

Experiencing conflicts is a bit like practising martial arts: you have to learn how to fall and defend yourself so that you don't get hurt in combat.