One possible way to resolve conflicts is to involve a neutral third party who facilitates dialogue between the parties through mediation. The mediator’s role is to support the parties in reaching a shared solution.

By asking both parties questions about needs, wishes, goals, constraints and values, while ensuring impartiality, it becomes possible to move more quickly toward a shared solution, avoiding the traps and detours of personal attacks that worsen the atmosphere and do not lead to solutions.

*non-legal mediation