Individual coaching can be used to resolve the situation ONLY IF the difficult persone realises that he/she is  ‘part of the problem’ and is willing to work on himslef/herself.

In this case, it is important to have a clear definition of the expected outcome from the employee's manager during a three-way session.

The best results are achieved when the employee takes full responsibility for the own change, is aware of the possible consequences if they do not commit fully to achieving the results and sees the coach as a reliable source of support.