One-to-one coaching can only be an effective tool for resolving the situation if the person concerned recognises that they are part of the problem and is willing to engage seriously in the process.

In this case, it is important to establish a clear definition of the expected outcome together with the employee’s manager during a three-way session.

The best results are achieved when:

- the individual takes full ownership of the change process;

- they are fully aware of the potential consequences of not committing wholeheartedly and failing to achieve the expected outcomes;

- they view the coach as a trusted source of support and guidance, rather than as someone expected to solve problems on their behalf.